Shipping policy

Where we ship

We currently ship to addresses in the United States only. We don't ship internationally yet.

Shipping costs

Standard shipping is free on orders over $70. The threshold applies to your order subtotal after discounts and before taxes. For smaller orders, the standard shipping rate is calculated at checkout and shown before you pay.

If other shipping options are available for your address, they're shown at checkout with their prices.

Delivery times

Orders usually arrive within 5–9 business days of being placed. Business days are Monday to Friday, excluding US federal holidays. This is an estimate, not a guarantee: carrier delays, weather and busy seasons can add time.

Tracking

When your order ships, we'll email you a tracking link. The first tracking update can take a little while to appear.

If your order is delayed

If we can't ship your order within the time we told you, we'll email you before that time runs out with a new shipping estimate and let you choose: wait for the order, or cancel it for a full refund. If we can't meet the new estimate either, we'll ask you again. If we can't ship an item at all, we'll tell you and refund it in full.

When an order is cancelled for a delay, we refund the full amount to your original payment method within 7 business days.

Lost, late or damaged parcels

If your tracking hasn't changed for several business days, or your parcel arrives damaged, contact us with your order number (and a photo, if something is damaged). We'll work with the carrier and send you a replacement or a refund for anything lost or damaged in transit.

If tracking shows your parcel as delivered but you can't find it, check around your address and with neighbors or your building's mail area first, then contact us and we'll help you with the carrier.

Wrong or faulty item? See Returns and exchanges; you have 30 days from delivery to tell us.

Address changes

Please check your shipping address at checkout. If you spot a mistake, contact us right away: we can change an address only before the order ships.

Questions

Send us a message, and include your order number if you have one.